general business conditions

general business conditions


General Business Conditions

General Business Conditions
(as of October 2019)

1. General / Area of Validity
The business conditions stated below are valid solely for all offers, deliveries and other services. We reserve the right at any time to add to these General Terms and Conditions or to modify them. All offers, deliveries and other services are fulfilled on the day when an order is placed in accordance with the valid General Business Terms and Conditions.

2. Offers
All offers are non-binding. We reserve the right to make slight deviations and technical changes.

3. Prices and Minimum Value of an Order, Possibilities of Payment, Conclusion of the Contract
Our prices are cash delivery prices (in € / euro) inclusive of taxes.

We offer following payment possibilities:

MasterCard (incl. MasterCard Secure Code)
VISA (incl. verified by VISA)
American Express
Pay Pal

When the client’s order is confirmed the purchase contract is concluded.

4. Dispatch and Transfer of Risk
The products are delivered from Salzburg. When we have dispatched the goods the risk is transferred to the purchaser. The costs of dispatch are charged to the customer as follows:

€   6,50 for deliveries in Austria and Germany
€   15,00 for deliveries to EU countries as well as the neighbouring countries Switzerland and Liechtenstein
€   27,00 for deliveries to all other countries throughout the world.

5. Reservation of Ownership
Goods remain the property of the Mozarthaus Handels- und Versandgesellschaft until payment has been made in full.

6. Delivery Dates
Statements on our part concerning the date of delivery are merely estimates and are non-binding.

7. Guarantee
We guarantee that the purchased goods are undamaged at the time until risk is transferred and that they have the contractually assured qualities.
When the goods arrive the customer should immediately examine them to check that they are intact and in good condition. In case of blatant faults we have to be informed in writing about them within ten days after discovery and also about hidden faults, otherwise the guarantee is not applicable and does not cover these faults. The guarantee is valid for two years after dispatch. In case of complaints the purchase date has to be proved by supplying an invoice. The faulty article has to be sent back together with a copy of the invoice and with sufficient postage.

The guarantee does not cover normal wear and tear. The guarantee is not applicable if the customer makes changes to the delivered goods.
During the term of warranty we have the right to make improvements free of charge. It is permissible to make a partial or complete exchange of the article.
If faults are not rectified within an appropriate period, the purchaser can claim annulment of the contract or a price reduction (relevant reduction of the purchase price).

8. Right of Withdrawal and Revocation
Right of withdrawal within 14 working days, exclusion of revocation, cancellation policy
Consumers have a right of withdrawal within 14 working days without stating reasons. Withdrawal can be made in writing (e.g. letter or e-mail) or by sending back the ordered goods. The term begins at the earliest with the arrival of the goods and not before receipt of this notification. To adhere to the term of revocation it is sufficient to send back the revocation in time or the goods.

Costs of services already fulfilled (dispatch, packaging etc.) will not be reimbursed. The customer pays the cost of sending goods back. The right of withdrawal does not cover food, unsealed CDs, DVDs, audio or video recordings, goods made to measure etc.
Please return the goods to us in the new original packaging. We are entitled to levy an appropriate charge for missing or damaged packaging, accessories etc.

Revocation by returning the goods or by letter is to be addressed to:

Handels- und Versandgesellschaft
der Internationalen Stiftung Mozarteum Ges.m.b.H.

Makartplatz 8
5020 Salzburg

Revocation can also be made by e-mail addressed to: office (at)

Consequences of Revocation:
If a revocation is to be effective, the services received on both sides are to be deferred, and, where applicable, usage already taken advantage of (e.g. a usage fee for the use of the goods) is to be returned. If the service received cannot be returned, or cannot be returned in a new state, revocation is no longer possible.
Things which can be sent back in a package are to be sent back. The customer has to pay the costs of sending the goods back, if the delivered goods correspond to what was ordered. Obligations to make reimbursements have to be fulfilled by the Mozarthaus Handels- und Versandgesellschaft within 14 days after the declaration of revocation has been received.

End of the Cancellation Policy:

Exclusion of Revocation
The right of revocation is not applicable in the case of distance contracts to deliver goods made according to the customer’s specifications, or adapted to personal needs, or which because of their properties are not appropriate for sending back, or which can quickly decay, or whose expiry date has been exceeded. This also applies for the delivery of audio or video recordings, or for software if the delivered data storage device has been unsealed by the consumer.

9. Data Protection
Data necessary for the business transaction are electronically processed and stored. Personal data are treated confidentially and will not be transferred to third parties.

10. Place of Jurisdiction and of Fulfilment
For both parties the place of jurisdiction and of fulfilment are our business headquarters. Only Austrian law applies.

11. Final Conditions
If one term of this agreement should be or become ineffective, this does not affect the remaining terms. On the contrary, in place of the ineffective term, a replacement term relevant to the purpose of the agreement or at least an approximation thereof, which the parties would have agreed on to achieve the same economic result, had they known the ineffectiveness of the terms.

12. Contact

Handels- und Versandgesellschaft
der Internationalen Stiftung Mozarteum Ges.m.b.H.

Makartplatz 8
A 5020 Salzburg
Tel +43-(0)662 874227-45
Fax +43-(0)662 874227-49
office (at)

Information about our company according to the E-Commerce Law: